How Close Calls Can Help You Stop a Scam
Adapted from Macquarie
Earlier this week, I was nearly caught out by a scam involving a fake payroll request. It looked legitimate, and it came at a busy moment—exactly when I was least expecting it. Thankfully, I paused, double-checked, and avoided what could have been a costly mistake.
That experience prompted me to write this article and share some real-life close calls. These stories highlight how easily scams can slip into everyday situations—and how simple actions can protect your finances and yourself.
1. Luca and the Fake Payment Portal
Luca was selling an item online when a scammer posed as a buyer and sent him a link to arrange payment and delivery. The link led to a fake postal service site that asked for Luca’s Macquarie login and card details.
Thankfully, Luca noticed suspicious activity through his Macquarie Authenticator app and declined the payment requests. He contacted the bank immediately, and no money was lost.
Lessons:
- Never share your banking login details.
- Use two-factor authentication to protect your accounts.
- Contact your bank immediately if you see anything unusual.
2. Tina and the Fake Security Alert
Tina received a call claiming her bank accounts were under threat. The caller convinced her to share her Macquarie ID and password. The scammer then tried to transfer tens of thousands of dollars.
Macquarie’s systems flagged the transaction and blocked it. Meanwhile, the scammer tried to impersonate Tina in follow-up calls, but the bank’s team recognised the red flags. Tina called to confirm the scam, and her funds remained safe.
Lessons:
- Never give out your banking credentials.
- Always verify unexpected messages or calls independently.
- If you suspect a scam, contact your bank using trusted contact details.
Security Tip:
No bank will ever ask for access to accounts held with other banks to “protect” you. If a call or message sounds suspicious—hang up, delete, and ignore.
3. Charlotte and the Hacked Email Chain
Charlotte was finalising a property settlement with her conveyancer when the conveyancer’s email was hacked. She received a fraudulent invoice with fake banking details and submitted a withdrawal request.
Macquarie advised her to verbally confirm the payment details. When Charlotte called her conveyancer, she discovered the scam and stopped the transaction in time.
Lessons:
- Always verify new payee details independently.
- For large transactions, confirm details by phone using a trusted number.
- Contact your bank immediately if you suspect fraud.
The Emotional Toll of Scams
Even when no money is lost, the emotional impact of a scam can be significant. If you or someone you know has been affected, resources like ScamWatch offer guidance and support.
Macquarie clients can report suspicious activity 24/7 via phone or live chat.